Resumé
Work Experience
Aug 2023 - Present
Website and Technology Consultant | Beisan Systems
Reports directly to the president, Lama Munday - Electrical Engineer
Maintain database of all products, materials, tools, and inventory.
Maintain and update the WordPress website, including themes and plugins.
Ensure website security and protect against threats or vulnerabilities.
Monitor website performance and troubleshoot any issues.
Google Workspace Administration | Email, Phone Services, and collaboration tools.
Jun 2018 - April 2023
Business Development | Simply LLC
Managed the business development and business strategy, creating business opportunities to help the company penetrate the US market.
Report directly to CEO and Directors, on a weekly basis, updating them on the pending opportunities and the situation of the business.
Communicate extensively with pre-sales and software implementation teams to get a complete look at the scope of work and meet all RFI and RFP requirements.
Work with the marketing team to create a different marketing approach for the new territory, along with technological research and competitor analysis.
Manage customer calls and appointments effectively for new opportunities.
Present the company’s solutions and services face-to-face, to prospects and decision-makers.
Help prospective clients to map and identify bottlenecks in their workflows. Work in partnership with the engineering team to develop a plan, to solve the client’s problems.
Licensed Real Estate Agent | Keller Williams Realty at the Lakes
After being a real estate investor since 2013 and having done multiple deals, I decided to use the skills I learned to help others, so I got licensed and started working as a buyer and seller consultant, managing listings and monitoring stages of pending contracts, making sure requirements are met within the deadlines listed on the agreements. Following up with lenders, title companies, and cooperating agents. With the end goal of always providing clients with a superb experience.
Member of the ALC, Agent Leadership Council, in the Technology and Finance committee for the KW Market Center I joined, helping new agents and attending monthly meetings to discuss:
Develop policies and guidelines for the KW Market Center #41.
Associates discuss concerns they may have regarding how business is being handled.
Set standards in the market center.
Resolve any problems that have arisen.
Mastermind strategies to support and grow the current office business plan.
Be protectors of the Keller Williams culture.
Oct 2018 - Jul 2021
Senior Inside Sales Associate | Control Southern, Inc.
Emerson Process Management Local Business Partner
Responsible for a defined territory in the State of Florida, and specific customer accounts in partnership with an outside account manager, using extensive knowledge of products and solutions offered by the company.
Worked with very little need for technical assistance or sales guidance.
Communicated and established a trusted advisor relationship with the customer base and administered relationships with suppliers.
The territory had an average yearly sale of $5MM and more, depending on new projects and/or clients' process upgrades.
Oct 2015 - May 2018
Inside Sales Representative | Key Controls, Inc.
Emerson Process Management Local Business Partner
*The company was acquired by Control Southern, Inc., where I continued my duties as a Senior Inside Sales Associate.
Dec 2008 - Oct 2015
Quoted/sold engineered solutions to meet project specifications to customers in an array of industries.
Processed export sales for the whole State of Florida. Negotiation of price and Terms & Conditions agreements.
Provided customer service such as sales order status, expediting, operating and maintenance instructions, drawings, and bills of materials.
Maintained knowledge of export practices, documentation, and rules.
Outside Sales Representative | Discover Marble & Granite
Dec 2007 - Dec 2008
Responsible to prospect and generate new commercial business on scheduled and cold call prospecting activities over Florida’s east coast from Daytona Beach to Vero Beach.
Prepared and delivered sales proposals/presentations.
Customer agreements negotiations.
Sheet Metal Assembler | Piper Aircraft
May 2006 - Nov 2007
Responsible for Forward (Nose) Assembly Station and Repairs – Piper Meridian aircraft.
Knowledge of blueprint reading and assembly specifications.
Followed best manufacturing practices and very specific procedures, according to manufacturer’s safety manuals, to ensure the overall safety of the finished aircraft.
Was part of a hand-selected group within the company, to work on their single-engine Jet prototype, which was completed, flight-tested but never went into production (Wikipedia).
Operations Manager | Imaginative Solutions, Inc.
May 2005 - May 2006
Responsible for the entire Company’s Operation. Employee Recruiter, Billing, Customer Service, Payroll, and other tasks.
Go after new contracts, negotiating rates, and Terms and Conditions.
Warehouse Manager | Silbersiq Furniture
Dec 2003 - May 2006
Separated and prepared orders to be shipped and kept the warehouse in order.
Deal with a high amount of orders, besides that, as a foreign language speaker I dealt with foreign customers, sales and customer services.
Participated as Salesperson in events at the Orlando Convention Center and Tampa area.
Devry University | Bachelor's Degree | Computer Information Systems
May 2020 - Jun 2023
Bachelor's degree program anchored with a Tech-Core curriculum focused on Computer Information Systems and with a specialization in Cyber Security Programming. More info here.
GPA: 4.0 /4.0
Dean's List for six consecutive terms.
Education
Devry University | Undergraduate Certificate - Programming Essentials
Aug 2022
The certificate develops initial expertise in the use of software to implement computer-based business solutions in information systems. More info here.
Valencia Community College | Associate in Arts Degree
2015-2017
Associate's two-year program in my local community college.
Private Pilot Ground School at Piper Aircraft
Jun 2007 - Oct 2007
A program provided by the employer to full-time employees. To convert Brazilian Private Pilot License to FAA.
Aeroclube da Paraíba | Private Pilot Ground School and Flight Training
1999 - 2001
Private pilot ground and flight training, totaling 55 hrs of flight time.
IES! Colégio e Cursos | High School Diploma
Dec 1997
My junior and senior years were completed at this school, located in Brazil.
May 2023
Certifications
The CC certification demonstrates fundamental cybersecurity expertise.
Oct 2023
Those who earn the Google Cybersecurity Certificate have completed eight courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in cybersecurity. They are competent in beginner-level Python, Linux, SQL, Security Information and Event Management (SIEM) tools, and Intrusion Detection Systems (IDS). They know how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate.
Pursuing
Google Career Certificate program, which aims to prepare a candidate for a role as an entry-level IT Support Specialist. This course introduces the world of Information Technology (IT). Help understand the different facets of IT, covering a variety of topics.
Professional Development
Google IT Support Professional Certificate
Pursuing
CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.
CompTIA Security+ Certificate
Pursuing
Udemy | The Web Developer Bootcamp 2023
Course taught by a professional boot camp instructor, covering multiple tools and technologies, including:
HTML5
CSS3
JavaScript (all 2022 modern syntax, ES6, ES2018, etc.)
Asynchronous JavaScript - Promises, async/await, etc.
AJAX and single-page apps
ReactJS
DOM Manipulation
NodeJS
ExpressJS
REST
SQL
MongoDB
Skills & Expertise
Dynamic and Driven Business Professional Seeking to Leverage a Diverse Background and Hands-On Rigorous Academic Studies in The IT Industry With 14+ Years of Business and Management Acumen.
Curious - Able to explore and drive new ideas.
Comfortable with team collaboration.
Thrives in Diverse Challenges and Maintains Tact and Diplomacy.
Able to Mitigate Risks, Establish Rapport, and Build Trust with Superiors and Colleagues Utilizing A Collaborative Method.
Proficiency in Windows. Mac and Linux OS.
Microsoft Office Suite.
Presentation tools (PPT, Prezi).
Intermediate HTML and CSS Proficiency.
CRM systems.
Bubble Tool (Low code application builder).
Able to swiftly learn and apply emerging technologies
Top Strengths
Technology enthusiast, with a wide knowledge, gained by self-learning. Fast learner, curious, able to work with minimal supervision, and solution-oriented.
Foreign Languages
Portuguese - native language.
Spanish - ILR Level 2.
Achievements
2019 – KW Agent Leadership Council (ALC). Chairperson of the Technology and Finance Committee.
2016 - Control Southern Inc (CSI) – Actively contributed to a successful implementation of IFS (ERP/Business System), worked closely with colleagues from the sales team at CSI, establishing the sales processes to be used by all sales associates company-wide.
Consistently raised sales on average of 25% year after year, from 2008, at Key Controls, Inc.
Think Customer Training at Emerson Process Management.
February 2013 - Regulator Sales Training - Emerson Process Management.
May 2009 - Valve Technician I training - Emerson Process Management.
October 2009 - Control Valve Engineering II - Emerson Process Management.
2007 - Employee of the week at Piper Aircraft Week 38.
Interests
Cybersecurity, Technology and Networking, Aviation, Brazilian Jiu-Jitsu, Digital Innovation, Engineering, Arts, Business Management, and Fishing.